Customer Success Video Documentation

CS Teams Record Every Customer Call.That Knowledge Stays Siloed.

Customer success video documentation that converts onboarding sessions, QBRs, and training calls into searchable documentation — so the whole CS team benefits from every customer interaction.

Free for founding CS teams — limited spots available

No credit card requiredSetup in 2 minutes
www.Dockable.net

The difference is operational clarity

Before Dockable

  • Customer onboarding knowledge locked in individual CSM's Loom folders
  • New CSMs take months to learn what works from watching recordings
  • QBR insights from calls never captured or accessible to the team
  • Customers ask the same questions — answered on calls, never documented

After Dockable

  • Every CS call generates searchable documentation for the whole team
  • New CSMs find best practices and scripts from the team's call library
  • QBR insights captured and accessible across the organization
  • Common customer questions documented from calls — reduce ticket volume

Built for teams that lose customer success knowledge to unstructured recordings

Customer success teams generate enormous knowledge on calls. Most of it never transfers to the team.

Onboarding Call Documentation

Customer onboarding sessions converted to structured documentation automatically. New CSMs search the library to find how successful onboardings were run — and replicate the pattern.

QBR and EBR Knowledge Capture

Dockable converts QBR recordings into structured summaries — customer goals discussed, commitments made, concerns raised. The whole CS team sees what was said with key accounts.

CS Team Knowledge Search

Search across all CS recordings by customer type, use case, or issue. Find how the team handled a specific situation — churn risk, product gap, expansion conversation — from real past calls.

Three steps from chaos to clarity

01

Capture

Record a video, take a screenshot, or import existing recordings. Works with tools you already use.

02

Generate

Your recordings can be automatically transformed into organized, searchable documentation.

03

Reuse

Your team finds answers instantly. Documentation stays current as you keep recording.

At its Core, Dockable has 3 Primary Benefits

Record

Upload or Record

Connect your existing video library or use our high-quality screen recorder. Dockable automatically transcribes, analyzes, and indexes every video.

Search

Find Anything with AI

Ask questions in natural language. Our AI understands context and meaning, not just keywords. Find the exact moment you need across thousands of videos.

Create

Generate Documents

Go from video to documentation in one click. Automatically generate step-by-step guides, meeting notes, feature documentation, and more.

Teams are already building knowledge that lasts

Every CSM's best onboarding call is now searchable. New hires learn from the team's best work, not just their own experience.

Rachel D.

VP of Customer Success

We surfaced patterns from 200 recorded QBRs in a week. That insight would have taken months to gather manually.

Kevin P.

Head of CS Operations

Customer questions we answered on calls are now in our knowledge base. Support ticket volume dropped noticeably.

Maria L.

Director of Customer Success

Free for founding CS teams — limited spots available

Simple, Transparent Pricing

That scales with you

Free

$0

For individuals starting out

Get Started
  • 25 videos/month
  • Up to 5-minute video recordings
  • 3 document generations/month
  • Basic search
  • Unlimited 1-on-1 video meetings
  • Group meetings up to 100 people (40 min)
  • HD video & audio, screen sharing
  • Virtual backgrounds & local recording
  • Community support
Most Popular

Pro

$29/user/month

For teams building knowledge

Get Started
  • Unlimited videos
  • Video length unlimited
  • Unlimited meetings (no time limit)
  • 50 document generations/month
  • AI Semantic Search
  • All document formats
  • Priority support

Team

$97/user/month

For scaling knowledge operations

Get Started
  • Everything in Pro
  • Video length unlimited
  • Unlimited document generations
  • Custom templates
  • Multi-video documents
  • Collaborative editing
  • Dedicated support

Make Every CS Call
Start Team Knowledge.

Customer success video documentation that captures onboarding, QBR, and training knowledge automatically.

Free for founding CS teams — limited spots available

Start documenting CS calls →

No credit card required

Frequently Asked Questions