For Customer Support Teams

The Team Records Everything.but Knowledge Disappears.

Turn messy videos, screenshots, and recordings into a shared knowledge system that stays updated automatically.

One-year free access for the first 15 support teams

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www.VidDocs.net

The difference is operational clarity

Before VidDocs

  • Answer the same questions 10x per week in Slack
  • Google Docs are outdated within days
  • New hires ask "where is that doc?" constantly
  • Tribal knowledge lives in one person’s head

After VidDocs

  • One source of truth that stays current
  • Knowledge updates itself when you record
  • New hires find answers on their own
  • Team knowledge belongs to the team

Built for teams that can't afford knowledge gaps

When your team's knowledge is scattered, everyone suffers.

Support Knowledge Base

Your team records solutions once. Those recordings become searchable, always-current documentation. Stop re-answering the same tickets.

Agent Onboarding

New agents ramp in days, not weeks. Every troubleshooting walkthrough, escalation process, and product workaround is findable and organized automatically.

Customer Self-Service

Turn your best support answers into resources customers can find on their own. Fewer repeat tickets, happier customers.

Three steps from chaos to clarity

01

Capture

Record a video, take a screenshot, or import existing recordings. Works with tools you already use.

02

Generate

Your recordings can be automatically transformed into organized, searchable documentation.

03

Reuse

Your team finds answers instantly. Documentation stays current as you keep recording.

At its Core, VidDocs has 3 Primary Benefits

Record

Upload or Record

Connect your existing video library or use our high-quality screen recorder. VidDocs automatically transcribes, analyzes, and indexes every video.

Search

Find Anything with AI

Ask questions in natural language. Our AI understands context and meaning, not just keywords. Find the exact moment you need across thousands of videos.

Create

Generate Documents

Go from video to documentation in one click. Automatically generate step-by-step guides, meeting notes, feature documentation, and more.

Teams are already building knowledge that lasts

“We cut our onboarding time from 3 weeks to 4 days. New reps just search and find the answer.”

Sarah M.

Head of Support, SaaS Startup

“It's like Loom, Zoom, and Tango all wrapped in one, but it's simple to use.”

Dedra H.

Customer Support Lead

“We stopped losing knowledge every time someone left. Everything they recorded is still searchable.”

James K.

VP Customer Success

One-year free access for the first 15 support teams

Simple, Transparent Pricing

That scales with you

Starter Team

$97/month

Up to 10 users

Get Started
  • 10 team members
  • Unlimited videos
  • AI Semantic Search
  • All document formats
  • Email support
Most Popular

Growing Team

$297/month

Up to 25 users

Get Started
  • 25 team members
  • Everything in Starter
  • Multi-video documents
  • Custom templates
  • Priority support

Scale Team

$597/month

Unlimited users

Get Started
  • Unlimited team members
  • Everything in Growing
  • Collaborative editing
  • Advanced analytics
  • Dedicated support

Stop Losing Knowledge.
Start Building It.

Join teams who turned their videos into a reliable knowledge system.

One-year free access for the first 15 support teams

Get one-year free access

No credit card required

Frequently Asked Questions