For Customer Success Teams

Support Answers Exist.Customers Can't Find Them.

Turn support recordings and tutorials into a self-serve help center that reduces tickets automatically.

One-year free access for the first 15 CS teams

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www.Dockable.net

The difference is operational clarity

Before Dockable

  • Same questions answered 10x per week on calls
  • Help docs outdated within weeks of writing
  • Tutorial videos go unwatched by customers
  • Best answers trapped in one agent's memory

After Dockable

  • Self-serve answers available 24/7 for customers
  • Documentation updates itself from new recordings
  • Written guides customers actually prefer to read
  • Every answer reusable by the whole team

Built for teams that can't afford repeat tickets

When answers are buried, everyone asks the same questions.

Support Knowledge Base

Your team records solutions once. Those recordings become searchable, always-current documentation. Stop re-answering the same tickets.

Agent Onboarding

New agents ramp in days, not weeks. Every troubleshooting walkthrough, escalation process, and product workaround is findable and organized automatically.

Customer Self-Service

Turn your best support answers into resources customers can find on their own. Fewer repeat tickets, happier customers.

Three steps from chaos to clarity

01

Capture

Record a video, take a screenshot, or import existing recordings. Works with tools you already use.

02

Generate

Your recordings can be automatically transformed into organized, searchable documentation.

03

Reuse

Your team finds answers instantly. Documentation stays current as you keep recording.

At its Core, Dockable has 3 Primary Benefits

Record

Upload or Record

Connect your existing video library or use our high-quality screen recorder. Dockable automatically transcribes, analyzes, and indexes every video.

Search

Find Anything with AI

Ask questions in natural language. Our AI understands context and meaning, not just keywords. Find the exact moment you need across thousands of videos.

Create

Generate Documents

Go from video to documentation in one click. Automatically generate step-by-step guides, meeting notes, feature documentation, and more.

Teams are already building knowledge that lasts

“We cut our onboarding time from 3 weeks to 4 days. New reps just search and find the answer.”

Sarah M.

Head of Support, SaaS Startup

“It's like having a searchable library of every great support answer we've ever given. Ticket volume dropped 40% in the first month.”

Dedra H.

Customer Support Lead

“We stopped losing knowledge every time someone left. Everything they recorded is still searchable and helping customers.”

James K.

VP Customer Success

One-year free access for the first 15 CS teams

Simple, Transparent Pricing

That scales with you

Free

$0

For individuals starting out

Get Started
  • 25 videos/month
  • Up to 5-minute video recordings
  • 3 document generations/month
  • Basic search
  • Unlimited 1-on-1 video meetings
  • Group meetings up to 100 people (40 min)
  • HD video & audio, screen sharing
  • Virtual backgrounds & local recording
  • Community support
Most Popular

Pro

$29/user/month

For teams building knowledge

Get Started
  • Unlimited videos
  • Video length unlimited
  • Unlimited meetings (no time limit)
  • 50 document generations/month
  • AI Semantic Search
  • All document formats
  • Priority support

Team

$97/user/month

For scaling knowledge operations

Get Started
  • Everything in Pro
  • Video length unlimited
  • Unlimited document generations
  • Custom templates
  • Multi-video documents
  • Collaborative editing
  • Dedicated support

Stop Re-Answering.
Start Scaling Support.

Join CS teams who turned their support recordings into a self-serve knowledge system.

One-year free access for the first 15 CS teams

Get one-year free access

No credit card required

Frequently Asked Questions